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Merchant Frequently Asked Questions
1. What is Shibby?
2. Who is behind Shibby?
3. How can we obtain merchant support?
4. How much does it cost?
5. What is the merchant console?
6. Why would I use Shibby over other Advertising opportunities?
7. What order will my products appear?
8. Where can I find your datafeed specifications?
1. What is Shibby?
Shibby is an Australian Shopping Engine, similar to popular search engines in its use, but engineered and designed exclusively for shoppers. This means that shoppers can find products they are searching for based on product names, categories, brands, model or part numbers.
All online stores (merchants) on Shibby are encouraged to provide live data feeds of their products, so Shibby shoppers are treated to rich and fresh product and shipping information.
Shoppers use Shibby just like a regular search engine. They enter a search phrase, and a page of relevant products is returned.
I have an ecommerce store, how do I get my products listed on Shibby?
The first step is to sign up to Shibby which will create your account and activate your merchant console in real time. You can then learn about how to create a product data feed, and submit your products lists to us.
Your products will be live in a matter of hours from your FREE sign up.
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2. Who is behind Shibby?
Shibby is owned by a small team of programmers with our office based in Brisbane, Australia. We are not affiliated with any other media companies or overseas concerns. Our focus is on providing the best product search experience possible for shoppers.
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3. How can we obtain merchant support?
Feel free to call us directly on (07) 3852 3668. Our Merchant Support Desk is open from 9.00AM - 5.30PM Mon-Fri. Call us, and you'll get straight, immediate answers to your questions from the people who designed Shibby.
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4. How much does it cost?
Shibby is a completely FREE Service! Our goal is simple: To provide the best product Search to the Australian market.
There are no setup costs, pay-per-click charges or monthly fees. No fees or charges at all.
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5. What is the merchant console?
The Merchant Console is your secure login where all click throughs, reports and statistics can be analysed for all your data feeds. This is also the area you upload & manage product data feeds.
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6. Why would I use Shibby over other Advertising opportunities?
First of all, advertising your products through Shibby is free!
Most major search engines are becoming renowned for favouring information, non-profit and governmental sites over online stores. This provides a sensible balance between information and commerce.
But many times, shoppers just want to purchase products. And they want to compare the products available in Australia, quickly and intelligently. Online consumers are getting smarter, and understand the importance of stock availability and shipping costs too.
Shibby provides a direct route for shoppers who want to buy products in the most efficient manner, without sifting through thousands of irrelevant results.
That's the reason thousands and thousands of Australian online shoppers are using Shibby over popular search engines, when they want to buy products.
What does that mean for an online merchant? It means that people clicking through to your site from Shibby are much more likely to place orders.
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7. What order will my products appear?
Shibby uses an advance search algorythm to display the products which are most popular and relevant to your search query. Shibby's search result algorythms are constantly evolving to bring you the best search results with hundreds of factors being taken in to consideration.
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8. Where can I find your datafeed specifications?
Our complete datafeed specification can be found at http://www.shibby.com.au/pop_datafeed_specs.php.
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